ATTN: For HUGO products shipped between 2/12-2/18, we have noticed on some units, the screws used to attach the hanging brackets does not match the screw holes on the unit. This is a problem happened at manufacturing, using M5 tapping tool will easily fix the problem. For expenses incurred on purchasing tapping tool or new screws, please contact firstname.lastname@example.org for reimbusement policies. Products shipped after 2/19 will NOT have this issue. Thank you for your cooperation.